Hospitality Associate

We are seeking a highly organized, creative, and proactive Hospitality Associate to assist across multiple departments.

About ONX Wines:

At ONX Wines + Vineyards, our aim is to create a portfolio of wines we think are among the best in the world, and in doing so, respectfully represent the soils, varieties, people, and histories that made them. Our tight-knit Paso Robles winery approaches each day together around a shared belief: First and foremost, we love great wine. Great isn’t an accident — it’s the handiwork of design. It’s the result of a multitude of meticulous choices, each one respecting the highest standard. Those high standards begin with respect for natural resources. As a certified California Sustainable Vineyard, we’re committed to a sustainable relationship with nature and believe in leaving things better than we found them. Complex wines create simple pleasures. They connect people to the agricultural foundations we respect, our day-to-day interactions with the natural world, and the oh-so-sublime joy of a well-crafted, surprising wine. Rocks and dirt. Vines and grapes. Effort and art.

Job Summary:

The Hospitality Associate works across multiple departments including Wine Club, ONX at Home and Events. This is a part-time position, 28 hours a week, days may vary, non-exempt status. Hourly rate: TBD

The split will be 50% Wine Club | 25% ONX at Home | 25% Events

Duties + Responsibilities:

Wine Club

  • Manage and organize the Wine Club email inbox, ensuring timely and professional communication with
    members
  • Prepare and print shipping labels during club release seasons
  • Monitor and resolve shipping exceptions, including address issues, weather holds, and carrier delays
  • Pull and compile end-of-month reporting for compliance
  • Run and maintain the Welcome Series email project for new members
  • Send Wine Keys to members twice a year and track inventory
  • Place biweekly supply orders to maintain fulfillment and tasting room needs
  • Help source, evaluate, and order Wine Club gifts each season
  • Assist with planning, setup, and execution of on-site and off-site Wine Club parties/events
  • Support order packing and fulfillment during peak seasons
  • Update member information and account changes in the CRM
  • Coordinate with production and warehouse teams to ensure accurate inventory for club shipments
  • Assist with member retention efforts and outreach when needed

ONX at Home

  • Assist in virtual presentations and fulfillment with the Events Coordinator
  • Assist in the building, shipping and fulfillment of wine tasting kits
  • Assisting guests with wine tasting, education, and purchases
  • Building, maintaining, and expanding positive customer relations, which may include outreach, emails, and
    phone calls
  • Selling wine, wine clubs, accessories, and merchandise to guests
  • Providing excellent customer service in person, through zoom, over the telephone, and through email
  • Assisting with product and brand development

Events 

  • Assisting the Events Coordinator and Hospitality Director with events, ranging from offsite and onsite
  • Assisting with creative decisions
  • Assist in setting up for events, including arranging tables and chairs and installing event equipment
  • Assist in cleaning up events, including removing temporary furniture and equipment
  • Assist in the marketing and promotion of events

Key Responsibilities:

  • Wine Host / Guest Experience
  • Warmly welcome guests and lead tastings with confidence, enthusiasm, and deep product knowledge
  • Craft memorable, educational experiences that communicate the winery’s story and values
  • Run daily tasting room operations, including setup/breakdown, inventory, and point-of-sale processes
  • Provide exceptional hospitality during events, private tastings, vineyard tours, and club-member experiences
  • Gather guest feedback and insights to help continuously improve the tasting room experience

Required Experience, Education, + Skills:

  • We seek passionate, enthusiastic individuals who excel in customer service and are committed to creating exceptional experiences
  • Wine Knowledge: Strong understanding of wine varietals, regions, and tasting techniques
  • Positive Attitude: Maintain enthusiasm, focus, and a positive outlook in all interactions
  • Excellent organizational skills with the ability to manage multiple projects and deadlines simultaneously
  • Strong communication skills, both written and verbal, for customer interactions and team coordination
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.

Applicants must be authorized to work in the U.S. without the need for visa sponsorship.

To apply please contact jobs@onxwines.com with a resume